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October 29, 2013

System provides first responders critical information

CHICKASHA —

The Chickasha Police Department announced yesterday a system that will allow users to create a profile with vital information that 911 dispatchers will see upon receiving phone calls is now available for use. 

This system is the first of its kind in Oklahoma.

“This Smart911 system is a true game changer for those of us in emergency services. It can immediately provide us with information that we would not have today, but that we need to better respond to an emergency,” commented Chief of Police Eddie Adamson. “With this system citizens can provide as much or as little information that they want to share, and it is only available when the citizen places a call to 9-1-1.  It is a private and secure system which we investigated thoroughly before we decided to implement it for our community.”

Adamson gave several anecdotal examples on how the system could have helped during previous emergencies. He said it is crucially important for first responders to have information about the people involved in an emergency situation, which a Smart911 profile provides. 

"With the Smart911 service, anytime a citizen makes an emergency call, their Safety Profile will automatically display to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information," a CPD release read. "Responders can now be aware of many critical details they may not have known previously. Fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms, EMS can be advised of allergies or specific medical conditions, and police can have the photo of a missing child in seconds rather than minutes or hours."

Chickasha Fire Chief Greg Gibson commented on the effectiveness of the system as well. 

“If we get a call about a fire or medical problem at a house we can know the best access points to gain entry, the utility cutoff locations, and any known serious medical condition that may need immediate treatment such as heart problems” said Gibson. “You provide information on emergency contacts that you want notified in the event of any emergency and citizens also have the ability to update their information at any time by logging into their account at www.smart911.com, to ensure First Responders have the most up to date and accurate information.”

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